FAQ's
How Do I Set Up My New Email Account?
First you'll need to have a normal email client such as; Outlook, Outlook Express, Thunderbird or a similar program. Standard POP3 email is NOT web based and cannot (normally) be accessed with your web browser.
First off we will send you a set up file that will automatically set up the email account on your system into Outlook Express. This file will not work on Windows Vista or on Windows 7. If you use one of these two operating systems please refer to the manual setup instructions below.
The file is a registry ("*.reg") within a zip file. Take the registry file and transfer it over to whatever computer you wish to use to check the email account on. Then double click the registry file and tell it yes, that you would like to merge the information into the registry. Then open up Outlook Express, enter your password and you're all set up.
Some people however may not be able to run these registry files on their computers depending on what security updates they have installed. In that case please refer to the below for manual set up instructions.
FOR OUTLOOK EXPRESS
1) Go to Tools and Accounts
2) Hit the Mail Tab
3) Press the Add button and select Mail...
4) Enter whatever you like for your Display Name (This is simply what shows up in the From field to people you send emails to). Then hit Next.
5) Enter in the email address that you are setting up ex: sales@yourdomain.com then hit Next
6) Put in your mail server information. Your mail server will be: mail.yourdomain.com for both the incoming POP3 and the Outgoing SMTP servers. Then hit Next.
7) Your Account Name will be the full email address of the account that you are setting up (sales@yourdomain.com), NOT just the name before the @ symbol (sales), which is what Outlook Express will try to put in there by default. Then enter the password for your email account and hit Next.
8) Hit Finish.
9) You should now be back on the Internet Accounts window. Select the account name from the list that you just created (mail.yourdomain.com) and hit the Properties button.
10) Hit the Servers tab and look towards the bottom for the My server requires authentication checkbox. Check mark it and hit the Settings button.
11) Hit OK and then hit the Close button on the Internet Accounts window.
You should now be all set up. Hit your Send/ Receive button to test your settings.
My new email isn't working, I can't send emails. What do I do?
Some of our clients who use SBC for their DSL internet will have trouble with their outgoing mail servers. This will stop them from being able to send email, but will still be able to receive fine.
SBC has switched their protocols to force users to use the SBC mail server instead of the mail server that comes with their web sites.
Here is how to fix this:
For Outlook Express:
1) Go to Tools -> Accounts and hit the Servers tab
2) Change the Outgoing Mail (SMTP) field to read: smtp.sbcglobal.yahoo.com
3) Make sure the bottom check box for "My server requires authentication" is checked (which it already should be) and hit the Settings button next to it
4) Select "Log On Using"
5) Put your SBC Global username and password into those fields.
6) OK your way out and you should be set
This same fix will apply to other ISP's who require you to use their outgoing mail server as well such as Prodigy and Earthlink.
